Service Advisor | Al Futtaim Automotive | Trading Enterprises | Volvo

Job Requisition ID: 162099

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.

What you will do:    
•    Collect accurate symptoms of complaints from the customer for quick resolutions at workshop
•    Clarify customer requests and inquiries
•    Ensure adequate number of Repair Order as per the business flow
•    Ensure proper explanation of the content of work in detail
•    Check workshop situation and promise delivery time
•    Ensure providing proper cost estimate and delivery time to customer
•    Check and ensure accordance of invoice and work performed
•    Inform customer after work completion and agree pick up time
•    Ensure clear explanation of the job done and invoice and guide to the cashier
•    Deliver the vehicle in person to the customer
•    Ensure achievement of given revenue targets
•    Promotion of value added services
•    Resolve Customer Complaints and ensure customer has positive ownership experience
•    Follow up payments of credit customers and ensure collection within stipulated time
•    Regularly monitor orders raised and ensure timely billing
•    Conduct post service follow up to ensure customer satisfaction

Required skills to be successful:
•    Excellent communication skills
•    Computer literacy and MS Office
•    Ability to work under pressure
•    Interpersonal skills

About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Aftersales Manager.

What equips you for the role:
•    Minimum of 3 years’ experience as a Service Advisor with an authorized automotive dealer
•    Diploma in Automobile/ Mechanical Engineering
•    Excellent oral and written English